So, you’ve finally decided that it’s time to hire a maid service. Congratulations!
With most of us feeling time poor—especially since we live in one of the most overworked countries in the world—maid services are a great way to get a satisfying clean home without whittling away your free time. But when the moment comes to decide which company to partner with, the choice may not be as straightforward. How do you navigate the options for cleaning services in your area?
If you’re on the fence about the decision, we’ve got you covered. Let’s take a look at the top ten questions to ask before hiring a maid service so you can get the most from your decision to hire a professional cleaning service and know what to expect.
1. How Long Have You Been in Business?
While newer cleaning companies may be perfectly capable, it’s often safer to work with an established company. These companies tend to have more experienced employees who offer better service, which means you can be confident that they’ll do the job right.
2. Do You Have References I Can Contact?
If you’re on the fence about hiring a company, this is a great question to ask. Talking to other property owners who are satisfied with the cleaning service can settle your mind—or hearing their horror stories might make the decision for you! Be sure to ask about these companies’ professionalism and experience in advance. Finally, make sure to check the company’s online reviews.
3. Do You Have Workers’ Compensation Insurance?
Reputable companies will carry workers’ compensation insurance to cover their team. This means that if a cleaning professional is somehow hurt in your home, you won’t need to pay damages out of pocket.
If a company doesn’t have workers’ compensation, you could be held liable for any injury that happens. Make sure to confirm that the company in question has the right insurance!
4. What Kind of Training Do You Offer?
It’s not uncommon for new hires to learn on the job, but that doesn’t mean each employee shouldn’t receive substantial training up front. The top professional cleaning services will ensure that all employees are familiar with best practices for cleaning as well as any company-wide cleaning methods. The last thing you want is an inexperienced cleaner who has no idea how to safely clean your home without causing damage!
5. Is There a Satisfaction Guarantee?
When a professional cleaner leaves your home, you should be happy with the level of cleanliness. However, mistakes happen to the best of us, and there’s always a chance something may be amiss.
If you find the cleaning unsatisfactory in any way, the house cleaning service should offer to return, to provide a discount on future services, or to refund your fee. If a company refuses to do this, you should find another service to work with.
6. Who Provides the Cleaning Products?
As a general rule, most home cleaning services provide their own cleaning tools and products. However, in some cases, you may be expected to provide some or all of them. This is especially common when you work with smaller or less established cleaning services.
Either option is fine, but it’s a good idea to be prepared in case you’ll need to run to the store for certain products.
7. How Do You Set Your Rates?
Different cleaning services may have different methods of charging you. In most cases, a service will charge by the hour, by the project, by the room, or by the number of employees they send.
It’s a good idea to understand the details up front, and to get an estimate on the costs of cleaning your home. Once this flat rate is established, you’ll know what to expect in terms of payment from future visits.
8. What Kinds of Services Are Included in the Fee?
Beyond the flat rate you’ll be paying, it’s important to make sure you’re on the same page with the cleaning company about what services are included.
Do cleaners dust and wash windows, or do they simply tackle day-to-day chores? Is there an extra charge to scrub the floor, or is that included? How much should you prepare in advance for the service, if at all?
If possible, try to get a list of what to expect with your cleaning for future reference.
9. How Will You Get Into My Home?
Depending on your preferences and availability, you may need to provide a way for a cleaning service to enter your home when you’re away. To do this, some homeowners choose to leave a key under the mat or to grant access via a keypad code. Other companies may request that you provide a copy of your house key.
Choose an option that you feel comfortable with, but make sure that the company has strict guidelines about when and how cleaners can enter your property when you’re not home.
10. What Should I Do With My Pet?
If you’ll have a recurring cleaning service while your pet is home, it’s a good idea to know what to do with your pet.
In most cases, cleaning services can work around cats and dogs, provided these pets have been acquainted with your regular cleaner. In other cases, you may need to keep your pet separate from the area being cleaned.
Make sure to tell the company in question that you have pets, as they may need to find a cleaner who doesn’t mind them or isn’t allergic. Make sure to also consider your pet’s needs, especially if they are sensitive to loud noises like vacuuming!
Partner With the Right Maid Service
If you’re trying to decide which maid service to work with, the questions above are a great way to narrow down the decision. Of course, if you partner with our team, we’ve already provided most of the answers to these questions—and more—for your benefit!
It’s important to feel confident about the company you trust your home to. Fortunately, that’s where The Cleaning Advantage comes in. Our cleaners are here to help you get a sparkling clean home every time, and we’d love to work with you.
To learn more about our services, or to ask us questions of your own, don’t hesitate to contact us.