FAQ

Q: How much will my cleaning cost me?

 
A:  After being in business several years it is our understanding that the home owner would like to see the same English speaking team on each visit.  This is a very understandable request.  Here is the catch 22..... The homeowner wants to pay as little as possible for a good cleaning and have reliable English speaking teams;  and we on the other hand want to pay our help as much as possible to hire and retain them.   When you pay your help a nominal wage or under the table you are setting yourself up for failure, hence the client will see a constant stream of new faces that don't speak English coming to their home.   Lets face it; who is going to clean toilets day in and day out for minimum wage or less?  Illegal immigrants maybe, but we don't support illegal immigration and the way in which they're exploited.  They are being paid $4.00 dollars an hour  under the table  to clean toilets until 10 o'clock at night by their opportunistic so called employers.

  We choose to do things a little differently and of course it will be reflected in your cleaning price.  We pay our staff $12-$14 dollars per hour.  What  we end up with  are loyal, trustworthy help that does the job they were trained to do.  We don't have to worry about the IRS, INS or giving jobs to folks that are here illegally thus taking money out of the pockets of American citizens that could use the work.  

Here is how we determine the price to clean your home.  Once we have established how long it will take a team of 2 to clean your home, we multiply that  cleaning time by their hourly rate.  Then we add in the social security and medicare tax that has to be matched by the employer.  We then add in the state unemployment tax which is different for everyone but usally around 5%.  Then we have our overhead, which consists of all the insurance to protect you as the homeowner  and us as the business owner, rent, supplies, gas, vehicles etc.  That breaks down to about $20-25 dollars per clean.  Now of course as a company we are not in business to swap dollars between you and the staff so we add in a profit margin.  At the end of the day your cleaning works out being about  $32.00 per labor hour.  An example would be if a team of two were in your home for 1 and 1/2 hours, or 3 labor hours, the cost would be $96.00.

Q: Why should I choose a professional house cleaning service to clean my home?

A: Hiring a professional house cleaning company means your home will be cleaned from top to bottom in a fraction of the time it would take you to do it on your time off.  Your whole house is cleaned all at once, versus dusting one day,  vacuuming another,  bathrooms on Friday etc.  We, as professional house cleaners know where the dirt lurks and can eradicate it before your mother in- law finds it!  We also give you the time to do what you want to do,  whether it be a favorite hobby, spending time with the kids or just relaxing.

Q: Am I responsible for workers compensation insurance or taxes when you are working in my home?

A: Because you are hiring a  legitimate company, versus an individual  you might hire from a flyer on your mailbox,  all the necessary payroll taxes are taken out. Worker's Compensation insurance is mandated for companies that operate above the radar in the State of Massachusetts.

Q: Are you insured and bonded?

A: Hopefully you wouldn't hire an Electrician or Plumber to work in your home without verifiying that they are insured. The same is true for House Cleaners.  Don't be fooled by the notion that they are just cleaning your home. There are many documented catastrophic situations that homeowners have experienced because their service provider didn't carry insurance. You don't want to be a poster child for your homeowners  insurance.

We carry $2,000,000 in liability insurance.  An  insurance certificates will be provided to you at your in home estimate.

Q: Do I have to be home when you clean?

A: Most of our clients are not home when we clean and prefer to give us a key, or leave it outside in a safe place each visit. An alarm system can be shut off, or you can give us an access code.

Q: Is my key safe?

A: Your key will never have your name and address on it. All keys are coded and kept in a locked safe when not being used to access your home for cleaning.  If your key was ever lost, we have the necessary insurance to cover key replacement and re-keying of your locks.

Q: Will I always have the same team clean my home?

A: Because our cleaning staff are paid better ($12-$14 per hour) and treated well, our turnover rate is very low. Barring sickness or vacations, you will see the same crew each time.

Q: Do you bring your own cleaning supplies?

A: We bring all of our own environmentally safe cleaning products, including vacuums and mops.  We do not bring any ammonia or bleach into your home as they can be very toxic, not to mention the havoc they can wreak if spilled on a carpet!  The two major companies we use for our cleaning products are Shaklee and Melaleuca.  Sebo upright vacuums are used on carpets, and  Miele canister vacs are used on bare-floors and upholstery. We use inter- changeable terry cloth mop heads on our mop bases, so we are not bringing a dirty mop from another home into your home and we aren't submerging the mop into a bucket of dirty water.  Each mop head is sprayed with floor cleaner then removed when soiled. The mop heads are washed and sanitized at the end of each day.  Kitchen and bathroom floors are done on hands and knees.

Q: What towns do you offer cleaning service in?

A: We service the following towns; Acton, Berlin, Bolton, Boylston, Clinton, Carlisle, Concord, Harvard, Hopkinton,  Lincoln, Littleton, Lancaster, Maynard,  Northborough, Southborough, Sudbury, Sterling, Stow, Shrewsbury, Westford, Westborough, Weston, and Wayland. If your town is not listed, just give us a call and we can arrange service.

Q: Do you do one time cleaning or move in/ move out cleaning?

A: Yes, we do and that type of cleaning is charged on an hourly per person per hour basis. It is typically $35.00 per person per hour.

Q: Do you guarantee your service?

A: All of our work is 100% guaranteed. If you are not happy with your cleaning, simply call us within 24 hours and we will come back and clean the area that you are not satisfied with.